1. Scope of Application:
This refund policy applies to all customers who purchase products through the Hovlove independent store platform. If you have a refund request after purchasing products, you must comply with the provisions of this refund policy.
2. Refund Application Conditions:
You can apply for a refund if you meet the following conditions:
The product has quality problems or does not match the description after receipt;
The product is damaged during transportation;
3. Refund Application Time:
You can submit a refund application within 3 business days after receiving the product. Failure to do so within the time limit will be deemed as an automatic waiver of the right to a refund.
4. Refund Application:
After meeting the refund conditions, you can submit a refund application on the Hovlove store platform. You need to provide relevant information such as the order number, product name, and reason for the refund, and cooperate with providing product photos or videos as evidence.
5.Refund review:
After Hovlove store receives your refund application, it will be reviewed within 3 working day. Once approved, you need to send the product back to the designated address as required by the Hovlove store and provide the return tracking number and logistics information.To be eligible for a return, your item must be unused and in the same condition you received it. The item must also be in its original packaging.
6.Refund Processing:
After receiving the returned product, the Hovlove store will inspect and confirm it. Once it is confirmed that the product meets the refund conditions, the refund amount will be returned to your original payment account within 3 business days. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7.Special Cases：
Some items are not returnable. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept items such as intimate or sanitary items, hazardous materials, or flammable liquids or gases.Gift cards;Downloadable software productsSome health and personal care items.
Only regular priced items may be refunded. Sale items cannot be refunded.
8.Late or missing refunds：
ven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email .
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at email for questions related to refunds and returns.
Thank you for your trust and support in our products. We will serve you wholeheartedly and wish you a happy life!
Email Address：yxfamz1987@outlook.com