We will arrange delivery within 24 hours after receiving the order, and the normal time to receive the goods is 6-8 days

Hovlove Store Refund Policy​
1. Scope of Application​
This refund policy applies to all customers who purchase products through the Hovlove independent store platform. If you have a refund request after purchasing products, you must comply with the provisions of this refund policy.​
2. Refund Application Conditions​
You can apply for a refund if you meet the following conditions:​
The product has quality problems or does not match the description after receipt;​
The product is damaged during transportation;​​
3. Refund Application Time​
You can submit a refund application within 3 business days after receiving the product. Failure to do so within the time limit will be deemed as an automatic waiver of the right to a refund.
4. Refund Process​
Refund Application: After meeting the refund conditions, you can submit a refund application on the Hovlove store platform. You need to provide relevant information such as the order number, product name, and reason for the refund, and cooperate with providing product photos or videos as evidence.​
Refund Review: After receiving your refund application, the Hovlove store will review it. Once approved, you need to send the product back to the designated address as required by the Hovlove store and provide the return tracking number and logistics information.​
Refund Processing: After receiving the returned product, the Hovlove store will inspect and confirm it. Once it is confirmed that the product meets the refund conditions, the refund amount will be returned to your original payment account within 7 business days. ​
5. Special Cases Handling​
Product Quality Issues: If you find quality problems with the product or it does not match the description after receipt, you can apply for a refund. After the Hovlove store reviews and confirms, a full refund will be issued and related shipping costs will be borne.​
Product Transportation Damage: If you find the product is damaged during transportation, you can apply for a refund. After the Hovlove store reviews and confirms, a full refund will be issued and related shipping costs will be borne.​
Return or Exchange for Personal Reasons: If you need to return or exchange the product for personal reasons, you must submit a refund application within 3 business days after receiving the product (consistent with the application time mentioned above). After the Hovlove store reviews and confirms, it will decide whether to approve the refund based on specific circumstances. If the refund is approved and the product meets the refund conditions, the original payment amount will be refunded to you and you will bear the related shipping costs.​
Some Products Not Eligible for Refund: Some products are special, such as customized products, personalized products, digital products (e.g., e-books, audio files, or video files, etc.), which are not eligible for refund once purchased. Please check the product information carefully before purchasing.​
Specially Negotiated Sales: For specially negotiated sales such as promotions, discounts, or bundled sales, the return and refund rules may vary. We will provide clear instructions at the time of sale and confirm with you.​
6. Other Matters​
For other questions about refunds, you can consult or leave a message in the customer service system of the Hovlove store, and our professionals will answer you.​
Please make sure you have read and agreed to our refund policy before applying for a refund. When applying for a refund, please provide true and accurate information to facilitate us in processing your refund. After receiving the refund, please confirm with us in a timely manner to help us solve subsequent problems.​
Thank you for your trust and support in our products. We will serve you wholeheartedly and wish you a happy life!​​
Email Address：yxfamz1987@outlook.com​

You can email us before the product is shipp

You can log in to your account to view order and logistics information

It depends on the size of the goods. If necessary, you can tell us to separate them or put them in one package.